FAQ's
Below FAQ are some common concerns of our clients before purchasing.
If you have other questions, please just send it to khanthebrand.official@gmail.com.
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Orders & Products
1. What makes your Peshawari chappals different?
Our chappals are handcrafted using premium leather with a focus on durability, comfort, and clean finishing. Each design balances traditional craftsmanship with modern usability.
2. Are all products handmade?
Yes, every pair is made by skilled artisans, ensuring attention to detail and consistent quality.
3. Will the leather soften over time?
Yes, genuine leather naturally softens with wear, making the chappals more comfortable over time.
Sizing & Fit
4. How do I choose the right size?
We recommend selecting your regular size. If you're between sizes, choose the slightly larger option for a comfortable fit.
5. What if the size doesn’t fit?
You can contact us via our WhatsApp for confirmation of suitable size for you.
Shipping & Delivery
6. What are your shipping charges?
We charge Rs. 250 for Cash on Delivery orders, while advance payment orders (bank transfer) qualify for free shipping.
7. How long does delivery take?
Delivery usually takes 3–5 business days after dispatch, depending on your location.
Make to Order
8. How does the make-to-order process work?
You submit your preferences, and we craft the chappal specifically for you. Once ready, it is shipped to your address.
9. How long does a custom order take?
Make-to-order products typically take 5–10 business days to prepare before shipping.
Payments
10. What payment methods do you accept?
We offer Cash on Delivery (COD) and advance payment via bank transfer.
Care & Usage
11. How should I care for my chappals?
Keep them away from excessive moisture, clean with a dry or slightly damp cloth, and store in a cool, dry place.
Support
12. How can I contact you?
You can reach out to us via our contact page or WhatsApp for any queries or support.